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Visitor Policy

COVID-19: Protecting our patients and visitors

Visitor policy

The safety of our patients, staff, and visitors remains as one of the highest priorities for Methodist Health System. In line with that priority, we continue to carefully monitor the status of the pandemic, patient volumes, and personal protective equipment supplies while fulfilling our mission To Improve and Save Lives Through Compassionate Quality Health Care. It is in this context that we recognize a critical aspect of healing revolves around the assistance a patient’s personal family member or friend can have on the patient’s treatment outcome, and this visitation policy is designed with this principle in mind.

Patients not being treated for COVID-19 or suspected of having COVID-19 are allowed two visitors per day. Visitors must wear masks, meet screening criteria, and adhere to visiting hours. Visiting hours are as follows:

  • Methodist Dallas Medical Center: 8:00 a.m. – 7:00 p.m.
  • Methodist Charlton Medical Center: 8:00 a.m. – 8:00 p.m.
  • Methodist Mansfield Medical Center: 8:00 a.m. – 8:00 p.m.
  • Methodist Richardson Medical Center: 8:00 a.m. – 6:30 p.m.

Visitors must meet the following guidelines:

  • Visitors must be over the age of 18.
  • Visitors must be considered essential to the patient's care, health, and well-being.
  • Visitors will undergo a temperature check and undergo a brief screening at the hospital entrance.
  • Visitors will wear the armband given to them once they pass the screening.
  • Visitors must wear a mask at all times and practice appropriate social distancing to the maximum extent possible at all times while inside the facility.

Family and friends of patients being treated for COVID-19 or undergoing testing for COVID-19 will be asked to defer in-person visitation in favor of alternative methods for patient and visitor interactions, such as video-call applications on cell phones or tablets. Exceptions will be made for patients receiving end-of-life care, or at a physician's discretion.

Any COVID-19 patient whose physician approves visitation will be asked to designate a single visitor for the duration of that patient's stay in the hospital. Visitors for COVID-19 patients must also abide by the following restrictions:

  • One visit per day: Each visit will be limited to 30 minutes in the patient's room per 24-hour period.
  • Health screening: Must meet screening criteria and wear a hospital-issued wrist band to validate screening.
  • PPE is required: Must wear the following hospital-provided PPE at all times while in patient rooms: a mask, gown, gloves, and eye protection.
  • Exit immediately: Visits will be restricted to the patient's room only. Upon leaving, visitors will remove their PPE, perform hand hygiene, and exit the hospital directly. They will not be allowed to stop in the cafeteria, gift shop, lobbies, or other areas.
  • High-risk procedures: Visitation will not be permitted if any aerosol-generating procedures (AGP) are in progress or have been recently completed for the patient.