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What you need to know

The safety of our patients, staff, physicians on our medical staff, and visitors remains one of the highest priorities for Methodist Health System. In line with that priority, we continue to carefully monitor the status of the pandemic, patient volumes, and guidance from the Centers for Disease Control and Prevention while fulfilling our mission To improve and save Lives through compassionate, quality healthcare.

Mask policy: Though the statewide mask mandate ended March 10th, Methodist Health System continues to require face masks for everyone working, visiting, or receiving care at our hospitals, clinics, and properties. We will provide face masks at all public entrances for those who arrive without a mask. Anyone who is able to wear a mask, but refuses to do so, will not be allowed inside our facilities. Methodist will continue to follow the guidelines set by the Centers for Disease Control and Prevention to protect patients, physicians, staff, and visitors.

Screening policy: We ask that visitors to our facilities self-screen.

Please do not visit your loved ones if you have any of the below symptoms:

  • Fever or chills
  • Nausea or vomiting
  • Headache
  • Sore throat
  • Fatigue
  • Cough
  • Congestion or runny nose
  • Muscle or body aches
  • New loss of taste or smell
  • Diarrhea
  • Shortness of breath or difficulty breathing

Visitor policy: Patients not being treated for COVID-19 or suspected of having COVID-19 are allowed open visitation as long as it does not interfere with patient care. Visitors must wear masks, meet the above screening criteria, and adhere to visiting hours. More information, including visitation for patients with COVID-19, can be found here.

COVID-19 testing: If you're seeking a COVID-19 test, please contact your primary care physician to potentially be connected to one of our testing sites. If you don’t have a primary care physician, click here to find one near you.

COVID-19 Vaccines: Methodist Health System will vaccinate patients 6 months old and up for COVID-19, as long as we have the appropriate vaccine in supply. You may get your vaccine at multiple Methodist Family Health Centers across the Metroplex. Click here to find a location near you.

Keeping you healthy at home: Our Methodist Medical Group clinics are open to serve you during the COVID-19 pandemic. Please be assured that keeping our clinics clean and safe is a top priority, as we understand that in some cases you may have a condition that is best served by seeing your doctor in person.

We also provide care in ways that do not require an in-person visit. These virtual visits allow you to interact with your physician via smart phone from the safety and convenience of your home. These care options include:

  • Epic Video Visits - a virtual visit with video conducted through MyChart
  • TeleVideo Visits - a virtual care visit conducted on FaceTime or Skype
  • Telephone visits - a visit conducted only over the telephone
  • MethodistNow.Life – access Methodist Family Health Center providers from 8 am to 8 pm, 7 days a week. Simply call 214-730-6828, push option 3, and you will speak with a navigator who will set up a video chat with a Methodist provider

Important reminder: Take Care of Yourself and Loved Ones
Social distancing is important, but so is maintaining your health and responding to emergencies. If you or a loved one is experiencing a medical emergency, such as chest pains or stroke symptoms like facial drooping or trouble walking, speaking, or understanding, please call 911. Our hospitals and our emergency transportation colleagues are all taking steps recommended by the CDC to keep patients safe.

If you have any issues obtaining any necessary medicine and health equipment to maintain chronic conditions such as insulin or blood pressure cuff, please reach out to your physician, as they can help connect you with these important resources. We do not want patients in our community to suffer a medical relapse from missing an important appointment or not getting a prescription refilled because they are fearful to come into the office. Please make maintaining your health a priority.

Classes postponed
All in-person campus, tours, and events have been suspended until further notice, however, we are offering a variety online classes. Click here for the schedule.