Patients & Visitors

Thank you for choosing Methodist Southlake. Our goal is to make you as
comfortable as possible during your time with us, and that starts with
knowing what to expect.

An exceptional experience begins before you arrive

Whether you’re coming to Methodist Southlake Hospital for surgery,
diagnostic testing or another procedure, a pre-admission consultation
is vital to ensuring your visit goes as smoothly as possible.

For the safety of all patients and visitors, building access is limited
to the main entrance and the Emergency Department.

A staff member will greet you and ask questions about your general health.
To protect yourself and others, this screening is mandatory for everyone
coming into the facility.

Visitors are limited to one person per patient per 24 hours. Visitors under
the age of 14 are not permitted in patient rooms.

Protection Of Health Information

This facility is dedicated to the protection of your personal health information.
We follow the guidelines set forth by the U.S. Depart of Health &
Human Services, Office of Civil Rights. You can visit their website for
more information:
www.hhs.gov/ocr/hipaa/.

Independent Contractor Notice

The physicians and other specialized medical service providers using this
facility, including anesthesia, radiology, pathology and emergency room
physicians are independent contractors and are not employees or agents
of the facility. Since they are independent contractors, the facility
is not responsible or liable for their acts or omissions.

Learn more about Methodist Southlake Hospital’s policy on
Advance Directives.

Visitor Responsibilities

Patients under the age of 18 must have an adult present during the entire
time of their hospitalization including overnight stays. Siblings and
other visiting children are not allowed to stay overnight. Latex balloons
are not allowed at the bedside due to allergy and choking risks. For the
safety of all children, please have a non-patient adult supervise children
under the age of 12 at all times.

Please help prevent the spread of infection by washing your hands often
and covering your mouth when coughing or sneezing.

Cell phone use is permitted in non-patient care areas. Smoking is not permitted
anywhere on hospital property (including all parking lots.

Notice of Visitation Rights

UPDATE: For the safety of all patients and visitors, building access is
limited to the main entrance and the Emergency Department. A staff member
will greet you and ask questions about your general health. To protect
yourself and others, this screening is mandatory for everyone coming into
the facility. Visitors are limited to two people per patient. Visitors
under the age of 14 are not permitted in patient rooms.

Methodist Southlake encourages and facilitates visitation in a manner that
promotes healing, balances the needs of all patients and visitors, and
creates a safe and secure environment. In fulfilling this purpose, Methodist
Southlake recognizes the right of all patients to choose who may visit
them during an outpatient recuperation or overnight hospitalization. Visitors
of choice may include spouses, domestic partners (including same-sex domestic
partners), family members, friends or other individuals regardless of
formal relationship status, race, color, national origin, religion, sex,
gender identity, sexual orientation, or disability.

There are times when clinically necessary or reasonable restrictions on
visitation may be required. The following are examples of some of these
times, but is not considered an all-inclusive list:

• Any court order limiting or restraining contact.
• Persons in custody of law enforcement.
• A patient’s need for rest or privacy.
• Disruptive, threatening, or violent behavior of any kind exhibited.
• When visitation would interfere with the care of patient or other patients.
• Patient’s risk of infection by visitor.
• Visitor’s risk of infection by patient.
• Extraordinary measures during a pandemic or infectious disease outbreak.

Visitation while the patient is undergoing an intervention or procedure
is subject to the clinical judgment of hospital caregivers, wishes of
the patient, physical limitations of the patient’s room or recuperation
area, or when the intervention or procedure requires maintenance of aseptic
technique.

Reasons for visitation restrictions, when required, will be clearly communicated
to patients and their support persons by hospital caregivers. Patients
or their representatives may file a grievance with hospital administration
if they believe their visitation rights have been violated.