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Frequently asked questions about Methodist NOW

General Information

What is Methodist NOW?
Methodist NOW is an easy way to be treated for common conditions.
What can I be treated for?
You can be diagnosed and treated for a variety of common conditions through Methodist NOW.
Who can use Methodist NOW?
Anyone over 18 can create an account. You can also add adult dependents and minor children to your account. Visits for minor children must be completed by a parent.

Hours and Timing

When is Methodist NOW available?
You can complete an online visit at any time. Our doctors are available to treat you from 8AM - 8PM, 7 days a week.
How long does a visit take?
Each visit is different and will depend on your condition, but we average 15 to 20 minutes per visit.

Diagnosis and Treatment

Who makes the diagnosis?
During your virtual visit you will be treated by a licensed, board-certified MethodistNOW physician. After discussing your symptoms, they will develop your unique treatment plan.
What if you can't provide a diagnosis?
We do our best to treat you online, but not every condition can be treated via MethodistNOW. If your health concern cannot be addressed through the virtual platform, you may be directed to a clinic for care.


Can I get a prescription?
Methodist NOW doctors are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate. We do not provide prescriptions for pain medications or narcotics. Methodist NOW is not an online pharmacy and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, you can send it to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions.
How can I get my prescription filled?
If a prescription is clinically appropriate, your treatment plan will include a link to have your prescription filled. Just click the link, select the pharmacy of your choice, and send the prescription – it's that easy.
Will my prescription be covered by my insurance policy?
Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription. If needed, you can request a pharmacy change by calling Methodist NOW support at (214)730-6828.

Cost and Insurance

How much does a visit cost?
MethodistNOW visits are covered by most insurances for the same copay as an in-person visit. Prior to your appointment we will verify your insurance information so that we can give you an accurate price. Payment will be collected before your visit from a credit card or a health savings account (HSA) card. Depending on your employer or insurance, Methodist NOW may be provided at a reduced rate. Check with your employer to see if you qualify.

Records and Security

Is my personal information safe?
All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.
Do I have access to records of my visit(s)?
Yes. You can access your visit records at any time through your account.
Will my doctor know I've done a visit?
If you are a Methodist NOW patient, your visit records will be saved as part of your medical record. If you want to share your records with a physician outside of Methodist NOW, you can print or email your records. Or call (214) 932-9907 to have us send a copy of your Methodist NOW records to your doctor.


What technology is required for my virtual visit?
To begin your virtual visit, you will need to have the MyChart app installed on your device as well as the Zoom app.