Frequently Asked Questions
If your question was not featured below, please contact your local location for more information.
General Information
What is Methodist NOW?
MethodistNOW is an easy way to be treated for common conditions.
What can I be treated for?
You can be diagnosed and treated for a variety of common conditions through MethodistNOW.
Who can use MethodistNOW?
Children under the age of three and adults over the age of 75 do not meet the criteria for this program.
Hours and Timing
When is MethodistNOW available?
Our doctors are available for appointments from 8am to 8pm, 7 days a week
How long does a visit take?
Each visit is unique and will depend on your condition, but the average appointment length is 15 to 20 minutes.
Diagnosis and Treatment
Who makes the diagnosis?
During your virtual appointment, you will be treated by a licensed, board-certified MethodistNOW physician. After discussing your symptoms they will create your unique treatment plan.
What if you can't provide a diagnosis?
We do our best to treat you online, but not every condition can be treated via MethodistNOW. If your health concern cannot be addressed through MethodistNOW, you may be directed to a clinic for care.
Prescriptions
Can I get a prescription?
MethodistNOW doctors are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate. We do not provide prescriptions for pain medications or narcotics. MethodistNOW is not an online pharmacy and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, you can send it to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions.
How can I get my prescription filled?
If a prescription is clinically appropriate, your treatment plan will include a link to have your prescription filled. Just click the link, select the pharmacy of your choice, and send the prescription – it's that easy.
Will my prescription be covered by my insurance policy?
Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription.
Cost and Insurance
How much does a visit cost?
MethodistNOW visits are covered by most insurances at the same co-pay as in-person visits. Prior to your appointment, we will verify your insurance information so that we can give you an accurate cost. Payment will be required prior to your visit with a physician, and can be completed with a credit card or HSA card. Depending on your employer, MethodistNOW may be provided at a reduced rate, check with your employer to see if you qualify.
Records and Security
Is my personal information safe?
All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.
Do I have access to records of my visit(s)?
Yes. You can access your visit records at any time through your account.
Will my doctor know I've done a visit?
f you are a MethodistNOW patient, your visit records will be saved as part of your medical record. If you want to share your records with a physician outside of MethodistNOW, you can print or email your records. Or call (800) 659-4035 to have us send a copy of your MethodistNOW records to your doctor.
Technology
What technology is required for a MethodistNOW visit?
To begin your virtual visit, you will need to install the MyChart app as well as the Zoom app onto your device.